Return & Refund Policy
At SUNGGU, we want you to be happy with your purchase. If something isn’t right, we’re here to help.
30-Day Return Policy
You can request a return within 30 days of receiving your order, provided the item is:
Returns are also accepted if you change your mind, provided the product meets the above conditions.
Damaged or Incorrect Items
If your order arrives damaged, faulty, or you receive the wrong product, please contact us as soon as possible.
In these cases, SUNGGU may offer a replacement, return, or refund, depending on the situation.
Change of Mind
If you simply change your mind about your purchase, you may request a return within 30 days as long as the product remains unused and in its original condition.
How to Request a Return or Refund
To start a return or refund request, contact us through WhatsApp: 0431 986 525.
Please send us:
Our team will review the information and confirm whether your request is approved.
Once your request has been confirmed, we will provide you with the next steps for returning the item or processing your refund.
Refunds
Once an approved return is received and inspected, we will confirm the outcome and process the applicable refund.
Refunds are issued according to the approved return or refund request and the condition of the returned product.
SUNGGU Make Your Pet’s Life Easier.
